Key Account Manager (SaaS)

Full job description

Linxio is a leading SaaS company based in Sydney, Australia founded in 2013. The software is a world-class GPS Fleet Management & team productivity software that helps businesses improve customer service, increase productivity, reduce costs and get maximum performance from their fleet, assets and team.

We are seeking a highly motivated and experienced Key Account Manager to join our team. As a Key Account Manager, you will be responsible for managing and nurturing relationships with our strategic accounts. You will play a critical role in ensuring customer satisfaction, driving revenue growth, and maximizing the value of our partnerships.

Tasks

• Manage and maintain relationships with key accounts, serving as the primary point of contact for our customers.
• Build strong and trusted relationships with key stakeholders within customer organizations.
• Develop strategic account plans in collaboration with customers, aligning their objectives with our company goals.
• Collaborate with internal teams such as sales, marketing, customer success, and product development to meet customer needs effectively.
• Identify and pursue upselling and cross-selling opportunities within key accounts.
• Conduct regular check-ins with customers to assess their satisfaction, address any issues, and gather feedback.
• Proactively monitor customer satisfaction, address concerns, and work towards customer retention.
• Drive revenue growth by implementing account expansion strategies and negotiating contracts.
• Provide accurate forecasting of revenue from key accounts and produce regular reports on performance.
• Seek feedback from customers and internal teams to identify areas for improvement and contribute to product development.
• Act as a customer advocate, communicating customer needs and success stories within the company.

Skills

Benefits

Linxio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all interested candidates to apply.